Customer Service

Shipping & Delivery
All shipping and delivery services between our business and yours are determined at your discretion.  We can offer UPS ground and air services through our account, please inquire directly with your sales rep. 
Privacy & Security

We work to protect your information by using industry-recognized security safeguards along with carefully developed security procedures and practices.

We maintain physical, electronic and procedural safeguards that comply with applicable laws and federal standards. We use both internal and external resources to review our security procedures.

We do not disclose any non-public personal information about our clients or former customer clients to anyone.

We limit the collection and use of customer information to the minimum we require to deliver superior service to our clients, which includes advising our clients about our products, services and to administer our business.

Our employees are trained and required to safeguard your information. We ensure that employees comply with our established privacy policies and procedures, which exist to protect the confidentiality of individual information. Employees will access information only on a business need-to-know basis. We educate our employees on the importance of confidentiality and privacy. Employees who violate our privacy policies will be subject to our disciplinary process.

Returns & Replacements
We offer returns and replacements on a case-by-base basis.  Please contact your account representative to initiate a request for returns or replacements. 
Orders placed on do not gaurantee delivery.  New accounts and direct service from Blue Ox Designs is negotiated direclty with a representative.  
Payment, Pricing & Promotions
Pricing is negotiated direclty with your represenative. Pricing reflected on may not reflect all current and up-to-date prices; please refer to final invoice for individual sku pricing.